SSE Energy CIO Outlines Importance of Connectivity During Lock Down
The former TalkTalk Technology Director said that retaining the excellent and potential of their cell phone traces had been a precedence for the vital energy retailer, which was not long ago purchased by Ovo Electrical power. Telephone traces were considered very important by Clayson since vulnerable or isolated users of the general public, and all those with out an net link, would have to have a reliable line on which to obtain help really should they have to have it.
By focusing on creating their mobile application, far more buyers were equipped to troubleshoot and self-serve with out owning to consider and call a simply call centre.
SSE Electrical power Expert services CIO Officer Philip Clayson at our #virtualCIOsymposium: “We had a potent business enterprise continuity strategy, which we had analyzed, which stood up genuinely very well in the encounter of the pandemic”
— cbronline (@cbronline) April 23, 2020
Talking at NS Media Group’s Digital CIO Symposium – a collecting of senior business enterprise and technological innovation executives by CBR and NS Tech – Clayson spoke about their new application and its success throughout the different application merchants in dialogue with Computer business enterprise Review Editor Ed Targett.
”Workers have accomplished an totally wonderful task in the very last pair of months by opening up journeys that were in the roadmap and pushing ahead functionalities to be formulated, and clearing the progress backlogs,” Clayson said.
“The quantity of downloads of the application from the different application merchants have been substantial, the scores on the application merchants have long gone through the roof. We’ve been super happy with the final result there, and obviously each person who takes advantage of the application is one particular significantly less person who is hoping to get through by cell phone, which frees up the potential for all those who can only genuinely use the cell phone.”
You can see the full movie interview with SSE Electrical power Expert services CIO Philip Clayson at the Digital CIO Symposium portal.
