May 27, 2024

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Atos delivers Next-Generation Employee Experience for EY

Paris (France) July 22, 2021

Atos right now announces that it will deliver a Subsequent-Technology International Employee Practical experience to EY, a single of the biggest world-wide expert expert services organizations. The 7+ 12 months agreement will see Atos personalize and make improvements to the IT knowledge for more than 300,000 EY persons by means of its Proactive Practical experience Middle, a workforce of dedicated gurus, supported by state-of-the-art tooling and processes, driving to the highest stages of proactive, pre-emptive and automatic worker knowledge found in the sector to day. This new agreement reinforces Atos’ posture as a top enabler in the new frontier of perform and worker knowledge.

The evolution to a ‘Next-Generation’ worker knowledge is a expansion space in the marketplace, driven by new frictionless perform kinds and the new generation of digitally-savvy workforce that anticipate the exact stage of electronic versatility at perform anywhere they are.

Proactive Practical experience Middle

Atos’ Proactive Practical experience Middle is built to intelligently assistance all worker wants by featuring an built-in omni-channel knowledge with personalised and contextualised assistance. Workers will be in a position to quickly accessibility self-enable and virtual guidance by means of automatic and self-studying AI chatbots. Critically, assistance will be personalized to employees’ personal wants and tastes, applying sentiment investigation to assure the best probable knowledge is obtained. As a result of this workforce will knowledge significantly less disruption to their Electronic expert services, with most of the requests being fulfilled routinely and right away.

A dedicated workforce of facts experts, sentiment and journey analysts, as very well as gurus in many locations these types of as AI, awareness, organizational improve administration, electronic adoption, and worker engagement, will perform together in actual-time to respond to sentiment feedback and greatly enhance the worker knowledge. Atos’ facts analysts will monitor and recognize traits in excess of time to regularly make improvements to the overall services knowledge, and to establish, address and ultimately minimize simply call volume.

“Each working day, 300,000 EY persons are supporting businesses and governments to enable solve their hardest worries as element of the EY function to establish a much better functioning world. We are targeted on delivering EY persons with progressive tools, like these from Atos to enable them in delivering fantastic expert services to clientele,” said Steve Krouskos, EY International Taking care of Associate – Organization Enablement. “We are looking forward to deploying this agile and responsive solution, applying transformational initiatives and new-generation technologies, so we can push enhanced shopper and persons experiences.”

We are enthusiastic about supporting EY to make the improve to a really customized, proactive and automatic ‘care’ design, which places EY persons at the middle, demonstrating as soon as once again our management posture in the new frontier of perform and engaged worker knowledge.” said Elie Girard, CEO at Atos.

Leveraging its recognized experience in Electronic Workplace Services[one], and as element of its Engaged Employee Practical experience[2] initiative, Atos will deliver a Subsequent-Technology world-wide Services for EY persons across more than one hundred fifty nations. This will give an any place, at any time care knowledge from any system, to deliver a more economical services to workforce whilst enabling elevated productiveness.


Obtain the push launch in PDF


Additional data about Engaged Employee Practical experience:

To come across out more about Engaged Employee Practical experience, listen to Elie Girard in Atos’ Engaged Employee Practical experience party here.

To come across out more about Atos’ eyesight for the potential of perform, read the ‘Electronic Vision for Engaged Employee Practical experience (EX)’


About Atos

Atos is a world-wide chief in electronic transformation with one zero five,000 workforce and yearly profits of in excess of € eleven billion. European number a single in cybersecurity, cloud and high-efficiency computing, the Team offers personalized end-to-end options for all industries in seventy one nations. A pioneer in decarbonization expert services and goods, Atos is committed to a protected and decarbonized electronic for its clientele. Atos operates under the manufacturers Atos and Atos|Syntel. Atos is a SE (Societas Europaea), shown on the CAC40 Paris stock index.

The function of Atos is to enable layout the potential of the data room. Its experience and expert services assistance the development of awareness, schooling and analysis in a multicultural solution and contribute to the development of scientific and technological excellence. Throughout the world, the Team allows its prospects and workforce, and associates of societies at substantial to live, perform and acquire sustainably, in a secure and protected data room. www.atos.web

Press make contact with:

Laura Fau | [email protected] | +33 six seventy three sixty four 04 eighteen | @laurajanefau


[one] Atos is recognized as a chief in Electronic Workplace Services by top analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.

[2] Engaged Employee Practical experience encompasses the hottest tools and technologies, consulting capabilities, and new and present partnerships with top gurus in the industry, all underpinned by clear decarbonization goals. It is the most detailed intersectional set of expert services on the market right now and the only a single which combines the two standard Electronic Workplace options with Employee Practical experience expert services.